Legal Terms & Conditions
Understanding our service agreements and your rights when working with KeenCognition for IT testing process improvements
Service Agreement Terms
Testing Process Consulting
Our consulting services focus on analyzing existing testing workflows and recommending practical improvements. We provide detailed assessments but cannot guarantee specific performance outcomes as results depend on implementation and organizational factors.
Project Deliverables
All project deliverables are clearly defined in individual service agreements. We provide documentation, training materials, and implementation guidance based on your specific testing environment and requirements.
Intellectual Property
Custom frameworks and methodologies developed specifically for your project become your property upon final payment. Our general testing methodologies and pre-existing tools remain KeenCognition property.
Confidentiality Protection
We maintain strict confidentiality regarding your testing processes, codebase access, and business operations. All team members sign comprehensive NDAs before project engagement begins.
Service Policies
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1
Project Timeline Modifications: We understand that testing environments can change rapidly. Timeline adjustments are handled through formal change requests with clear impact assessments on scope and costs.
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2
Payment Terms: Standard payment terms are 30 days net with milestone-based billing for larger projects. Late payments may result in project suspension until accounts are current.
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3
Limitation of Liability: Our liability is limited to the total project value. We cannot be held responsible for business losses due to testing process changes or implementation challenges beyond our direct control.
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4
Service Termination: Either party may terminate services with 30 days written notice. You receive all completed work and documentation upon final payment of outstanding invoices.
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Quality Standards: We follow industry best practices and provide detailed documentation for all recommendations. However, successful implementation depends on your team's execution and organizational support.
Legal Questions & Contract Clarifications
If you need clarification about any terms or have specific legal questions about our service agreements, we're here to help explain everything clearly before you commit to any project.
These terms were last updated in January 2025 and apply to all new service agreements. Existing contracts maintain their original terms unless modified by mutual agreement.